Cresta
Free Trial, Paid
Cresta leverages enterprise-grade generative AI to revolutionize contact center operations, identify key performance drivers, empower employees with AI-native co-pilots, and coaching tailored to company’s data.
Key Features
- Contact center creation: Deploy AI with clicks, not code, for empowerment of non-technical leaders
- AI assistant: Automate conversations with AI-suggested responses, note-taking & interaction summatries, and coachings
- Real-time copilots: Suggest best practices, generate accurate answers and reinforce compliance throughout the conversation
- Knowledge assistant: Simplify contact center knowledge management
Pricing Structure
Free version available: Yes
Free demo and prices available upon request
Use Performance & Case Suitability
- Use cases for various industries and teams
Customization & Flexibility
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Custom AI tailored to your business: Cresta’s state-of-the art models are trained on your data to develop an advanced contextual understanding of your customers, agents, and processes.
Data Handling & Privacy
- SOC 2 Type 2, ISO/IEC 27001:2013, ISO/IEC 27701:2019, TISAX, HIPAA, PCI-DSS certified
- GDPR and CCPA compliant
Support & Documentation
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Support via email and chatbot
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Extensive documentation available