PolyAI
Custom Solution Available, Paid
PolyAI is an AI-based conversational voice platform that offers enterprise voice assistants to deliver a seamless, effortless customer experience at scale.
Key Features
- Integrations: PolyAI integrates with existing tech stack, such as aws, avoxi, fujitsu, Mitel and more
- Data collection: Gain insights into your customer conversations with detailed information on why your customers are calling and what they’re saying
- Voice assistant: Customer-led voice assistants handle 50% of customer needs: authenticating calls, completing transactions, answering questions, taking reservations, routing calls, and much more
Pricing Structure
Free version available: No
Demo on request
Pricing plans on request
Ongoing use of the voice assistant is priced on a per-minute basis, which includes proactive performance improvements, maintenance and 24/7 support
Use Performance & Case Suitability
- 45 languages as standard, and counting
- Currently live in English, French, German, Spanish, Polish, Portuguese, Swedish, and more
- Suitable for industries from banking and healthcare to travel and hospitability
Customization & Flexibility
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Service will be personalized to respective companies and their existing technology and needs
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Customized voice assistant can be designed, integrated, and deployed
Data Handling & Privacy
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They only share information with customer’s consent, to comply with laws, to protect rights, or to fulfill business obligations
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GDPR compliant
Support & Documentation
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Support via email and online form
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Support system including a web ticket portal and a 24/7/365 emergency support phone line included in all plans
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Extensive documentation trough webinars, guides, podcast, events and more