Fireflies.ai
Custom Solution Available, Freemium, Paid
Fireflies.ai — An AI meeting assistant that joins or records calls, transcribes conversations, generates summaries and action items, and syncs meeting intelligence to collaboration and CRM systems.
Key Features
- Automated meeting recording and transcription
- AI summaries, topic tracking and AskFred chat
- Search, soundbites, action items and conversation analytics
- Calendar, conferencing, CRM and workflow integrations
Pricing Structure
A free plan is available. Pro, Business and Enterprise plans increase storage, AI features, analytics and administration; monthly and annual prices differ.
Use Performance & Case Suitability
- Capturing sales and customer calls
- Creating meeting notes and follow-up tasks
- Coaching teams with conversation analytics
- Syncing decisions and notes into business systems
Customization & Flexibility
- Custom vocabulary, topics, trackers and AI Skills
- CRM mappings and automation integrations
- Team permissions, retention and enterprise settings
Data Handling & Privacy
Fireflies states that meeting content is not used to train AI models and applies zero-data-retention agreements with its AI vendors. It also provides SOC 2 Type II, GDPR and HIPAA compliance controls. Users remain responsible for appropriate participant notice and consent when recording meetings.
Support & Documentation
Help Center, chat and email support; higher tiers include priority or dedicated enterprise support.